Customer information and opening times

Information on alternative dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes (‘ODR platform’). The ODR platform serves as a contact point for the out-of-court settlement of disputes arising from online sales contracts. The ODR platform can be accessed via the following link: http://ec.europa.eu/consumers/odr/ . We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.


1. order process
-Product search

Select the car brand from the menu on the left-hand side. 
Click on the name to access the selection of car models. 
Clicking on the model name takes you to the model page with all the information on the selected model. 
At the bottom of the page you will find the selection of soft top variants (colour and fabric quality). 
If you click on the scroll window Select material /colour here, you can select the desired variant by clicking on it. The price of this variant will then be updated.

-Product selection
Once you have found the product you want, you can add it to your shopping basket without obligation by clicking the ‘ADD TO CART’ button.
You can also add the item to your wish list by pressing the ‘Add to wish list’ button.
By selecting ‘Wish list’ in the header menu at the top of each page, you can view this wish list, change it and also order from this list.
You can view the contents of the shopping basket at any time without obligation by clicking on the ‘CART’ button.
You can remove the products from the shopping basket at any time by clicking on the ‘DELETE’ box in front of the product and then ‘UPDATE’.

-Order
If you want to buy the products in your shopping basket, click the ‘ORDER - TO CHECKOUT’ button.
You will then be asked to enter your personal data, select the payment method and confirm that you have read the customer information.
You can cancel the order process at any time or finalise it by clicking on the ‘Order with costs’ button.
You can of course correct and/or change the information you have entered at any time during the ordering process by clicking ‘BACK’ in your browser. Or you can use the change buttons (CHANGE) in the summary before submitting your order.


2. offer - conclusion of contract
(1) The contract language is German. The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue.

(2) The subject of the contract is the sale of goods via our online shop. After entering your personal data, successfully completing the individual order steps and clicking the corresponding button in the final step of the order process, you submit a binding purchase offer for the goods contained in the shopping basket. Before submitting the order, you have the opportunity to recognise any input errors and correct and/or change them using the correction function.

(3) Confirmation of receipt of the order follows immediately after the order has been sent. This automatic confirmation of receipt merely documents that we have received the order and does not constitute acceptance of the order.

(4) We are entitled to accept your order within 2 days of receipt by sending an order confirmation in writing or in text form (e.g. email), in which you are requested to pay or the delivery of the goods is confirmed. A binding contract can also be concluded earlier if you choose an online payment method and make the payment immediately after sending the order. In this case, the contract is concluded at the time when the relevant payment service provider confirms the execution of the payment instruction.


3. inspection of the contract text
The text of the contract is saved. You can view the General Terms and Conditions of Contract at any time on Verdeckshop.de and save them on your computer. The specific order data and the General Terms and Conditions of Contract will be sent to you by email.


4. shipping costs
The shipping costs depend on the quantity of goods ordered and the shipping method and will be clearly communicated to you before you place your binding order. You can call up the shipping costs for each item in advance.


5. payment options
We offer the following payment options:

- Prepayment / bank transfer
no additional costs

You pay after receiving our order confirmation or invoice. Please do not pay before receiving the invoice / proforma invoice!

- Cash on delivery

Additional costs: within Germany 10.- Euro and for international deliveries 12.- Euro cash on delivery charges. You pay directly to the courier upon delivery of the ordered goods.

- Paypal

If you have a PayPal account, this online payment service is available to you. Normally you will be redirected to the PayPal website directly after the order process to make your payment. Detailed information can be found here: PayPal The goods will be dispatched after receipt of payment.


6. delivery
Delivery is always made within the EU and Switzerland.
Deliveries outside the EU are possible.
Please refer to the product description for the delivery time.

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Right of cancellation for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Cancellation policy
Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of cancellation, you must send us
Verdeckshop.de - Cabrio-Verdecke
Holder: Hubert Niemann
Am Büchsenschütz 16
D- 45527 Hattingen
Phone: +49 (0) 2324 21008
Fax: +49 (0) 2324 9022280
Email: mein@verdeckshop.de


by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.


Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

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Reasons for the non-existence and premature expiry of the right of cancellation:

The right of cancellation in distance selling does not exist:

In the case of delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer.

For the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.

For the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

For the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.


The right of cancellation in distance selling expires prematurely:

In the case of delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

In the case of delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature.

In the case of delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.